our services

Reinventing Culinary Hospitality

QUALITY CULINARY

Programs

Financial

Culinary Production & Hospitality

Comprehensive guest satisfaction roadmaps

Training Workshops

CONSULTING

Operations

Driving culinary vision and establishing operational methodology for excellence.

Developing an organization vision for your community is a key first step for many of our clients. Our role is to establish operational standards in excellence to drive occupancy targets from high satisfaction performance. As our senior populations become more demanding, we must adapt with a clear, quality-focused vision for your operations. Our operational consulting has three core pillars:

    • Culinary Vision
    • Quality Improvement
    • Operational Excellence
chefs

CONSULTING

Engagement and Culture

Inspiring the culinary teams to achieve excellence in food preparation and experience.

As a dining service provider, you really have two clients: your guests and your employees. Both are important to the success of any organization. We create a roadmap to drive culture for culinary associates and, in turn, deliver an unparalleled dining experience for your guests each day.

People gravitate towards careers in dining because of the creative independence it offers:

  • Cultivate Talent
  • Inspire Teams
  • Generate Employee Engagement
  • Guest Satisfaction
chefs

CONSULTING

Engagement and Culture

Inspiring the culinary teams to achieve excellence in food preparation and experience.

As a dining service provider, you really have two clients: your guests and your employees. Both are important to the success of any organization. We create a roadmap to drive culture for culinary associates and, in turn, deliver an unparalleled dining experience for your guests each day.

People gravitate towards careers in dining because of the creative independence it offers:

  • Cultivate Talent
  • Inspire Teams
  • Generate Employee Engagement
  • Guest Satisfaction

OUR

Markets

  • Long-term Care
  • Independent Living
  • Assisted Living
  • Post-Acute & Transitional Care
  • Acute Care

CLIENT TESTIMONIALS

  • I have worked in the LTC/PAC sectors for over 35 years in both the for-profit and non-profit organizations directing operations, including Culinary Services.  The meeting the expectations of the patient/resident and the quality of the meals being served is of critical importance to the success and sustainablity of the organization.  Meals happen three times a day and are a central social point for the campus.  Rich Daehn's model and his leadership have created an excellent example of how culinary can become a point of excellence for an organization.  Rich understands the nutritional needs of the individual but also their expectation of consuming meals that are tasty and appealing.  He has developed a niche' that has not been duplicated by any other consulting or culinary services vendor.  I highly recommend his model to my colleagues in the sector.

    Steven Chies
  • It was a great experience to watch Rich bring the secrets of culinary service and guest satisfaction from the restaurants and hotels of the hospitality industry into the Senior Living setting. His passion for quality and service generated an excitement and enthusiasm with over 40 culinary leaders in the  apartment, assisted living and nursing facilities across our long term care organization.  All supported by a Baldrige based continuous quality improvement process and important key measures and metrics.  His success was a big part of the organization achieving the highest level of Baldrige state recognition.  He created an entire new standard of excellence for us in food quality, presentation and enhanced guest satisfaction.

    Dale Thompson
  • I have had the opportunity to watch, listen and lead with Rich. As a leader Rich can see how the power of effective coaching inspires greater performance and potential in a team and organization. Rich is very good at leading with integrity, facilitating and getting the best out of everyone. He is engaging, motivating and encouraging.

    SR. Lisa Maurer
  • When I reflect about all that I have learned from Rich, it is hard to summarize into a couple sentences. Firstly when I think of the word “leader” he is the first person I think of. Rich has become a true mentor to me. I have had the excellent opportunity of working on two projects recently with Rich – both of which would not have been successful without Rich’s culinary vision. He is deeply dedicated to improving our dining experience. He has taught me to think outside the box with dining experience, menu development, and associate growth.

    Krista Swanson

CULINARY VISION. QUALITY IMPROVEMENT. OPERATIONAL EXCELLENCE.

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